User journey mapping
Map complete user flows from awareness to conversion, identifying friction points and optimization opportunities across touchpoints. Visualize the entire experience to align teams on user needs and prioritize improvements.
Enterprise buyers evaluate your product by how quickly they can understand and trust it. Technical partners assess fit by how well the interface maps to real workflows. Investors use usability as a proxy for team quality. Getting those judgments wrong is expensive. We run structured UX research and usability testing that surfaces exactly where those audiences lose confidence, giving you validated evidence to fix the right things before a launch, a demo, or a funding call.
Comprehensive research and testing solutions to validate design decisions and optimize user experiences before launch.
Map complete user flows from awareness to conversion, identifying friction points and optimization opportunities across touchpoints. Visualize the entire experience to align teams on user needs and prioritize improvements.
Conduct moderated and unmoderated testing sessions to validate design decisions with real users. Identify usability issues, measure task completion rates, and gather actionable feedback before launch.
Conduct in-depth interviews with target users to understand motivations, pain points, and workflows. Synthesize findings into actionable personas that guide design and product decisions.
Expert review of your interface against established usability principles to identify issues before user testing. Receive prioritized recommendations to improve navigation, clarity, and overall user satisfaction.
Evaluate your product against WCAG standards to ensure inclusive experiences for all users. Identify compliance gaps and receive detailed remediation guidance to meet accessibility requirements.
Analyze quantitative user behavior data to complement qualitative research findings. Identify drop-off points, high-engagement areas, and opportunities for conversion optimization.
Our UX research services eliminate guesswork from design decisions. By validating assumptions with real users early in the process, we help you avoid expensive redesigns and ensure your product meets actual user needs. From initial discovery to post-launch optimization, our research uncovers the insights that drive adoption, satisfaction, and business outcomes.
Our research-driven approach has helped leading organizations optimize experiences for millions of users.
"The extremely high quality of outputs with fast turn around times and availability of team at short notice has been perfect for our requirements"
"They very quickly understood the kind of messaging that was important to us and how to translate that into a compelling visual experience. I can't recommend them enough!"
"The team at What if Design was nimble, thoughtful and flexible. Their design process forced us to reflect and rethink our corporate strategy. They brought the company messaging to the forefront and accurately translated our vision to creatively visualize our deeply scientific work."
"What If’s team did a great job learning our technology on a razor-tight deadline. They helped transform our complex interconnection process into clear, resonant visuals and messaging for both technical and non-technical audiences."
"What if Design's leadership on our brand redesign was a dream. Their team worked as an extension of our mission, embodied our values, and then expanded upon our vision with ease. Our static, version 101 website was transformed into a full brand identity - professional, creative, and human."
"Before What If, we were relying on developers for design work — it was slow and clunky. From day one, the What If team understood exactly what we were building and came with proactive ideas to improve the user flow and features, not just execute on a brief. The ease..."
"They spoke our language from day one, delivered on every commitment, and never missed a deadline. Web traffic quintupled in our first week after launch, but more than the numbers, we went from a website we wanted to hide to one we're genuinely proud to show every new stakeholder. What..."
"Working with What If Design felt like a true collaboration — flexible, responsive, and always ready to meet us where we were. Even with our ideas that weren't fully formed, they delivered a strong brand and pitch deck to show up confidently with investors and partners. That kind of adaptability..."
"I’ve worked with a lot of agencies over the years: brand, web, comms, you name it. Every project has its own vibe, its own momentum (or lack thereof), and its own set of hurdles.But it’s rare to find a team that just gets it... the tech, the market, the nuance...while..."
"Working with the What if Design team has been an exceptional experience. Their attention to detail and creativity exceeded our expectations. Their expert guidance was comprehensive through every aspect of the project, from aesthetics to crafting compelling copy. Their efficiency and professionalism were evident in every interaction and team's kind..."
"As a team of one, I needed partners who could match our pace. What If delivered on that completely. The speed of turnaround, the quick review cycles, the ability to iterate in near real time — that's what made the difference. Highly recommended if you're looking to move fast and..."
"The extremely high quality of outputs with fast turn around times and availability of team at short notice has been perfect for our requirements"
"The old website confused people about what we actually do, but post-launch, that sort of negative feedback has completely stopped. We received a lot of positive feedback on the professionalism and the design. Our previous contact page received maybe one or two hits per week, if that. After the launch..."
"We went from people saying "I have no idea what you're doing" to immediately feeling credible and put together. What If took what was in our heads and made it real, even when we couldn't fully articulate it ourselves."
"We knew it was time to reset, sharpen our focus, and build a foundation for the next stage of growth. The new website was a big part of that. What If understood the vision, spoke our design language, and actually delivered. Anyone working with them should know it's a great..."
"The extremely high quality of outputs with fast turn around times and availability of team at short notice has been perfect for our requirements"
"They very quickly understood the kind of messaging that was important to us and how to translate that into a compelling visual experience. I can't recommend them enough!"
"The team at What if Design was nimble, thoughtful and flexible. Their design process forced us to reflect and rethink our corporate strategy. They brought the company messaging to the forefront and accurately translated our vision to creatively visualize our deeply scientific work."
"What If’s team did a great job learning our technology on a razor-tight deadline. They helped transform our complex interconnection process into clear, resonant visuals and messaging for both technical and non-technical audiences."
"What if Design's leadership on our brand redesign was a dream. Their team worked as an extension of our mission, embodied our values, and then expanded upon our vision with ease. Our static, version 101 website was transformed into a full brand identity - professional, creative, and human."
"Before What If, we were relying on developers for design work — it was slow and clunky. From day one, the What If team understood exactly what we were building and came with proactive ideas to improve the user flow and features, not just execute on a brief. The ease..."
"They spoke our language from day one, delivered on every commitment, and never missed a deadline. Web traffic quintupled in our first week after launch, but more than the numbers, we went from a website we wanted to hide to one we're genuinely proud to show every new stakeholder. What..."
"Working with What If Design felt like a true collaboration — flexible, responsive, and always ready to meet us where we were. Even with our ideas that weren't fully formed, they delivered a strong brand and pitch deck to show up confidently with investors and partners. That kind of adaptability..."
"I’ve worked with a lot of agencies over the years: brand, web, comms, you name it. Every project has its own vibe, its own momentum (or lack thereof), and its own set of hurdles.But it’s rare to find a team that just gets it... the tech, the market, the nuance...while..."
"Working with the What if Design team has been an exceptional experience. Their attention to detail and creativity exceeded our expectations. Their expert guidance was comprehensive through every aspect of the project, from aesthetics to crafting compelling copy. Their efficiency and professionalism were evident in every interaction and team's kind..."
"As a team of one, I needed partners who could match our pace. What If delivered on that completely. The speed of turnaround, the quick review cycles, the ability to iterate in near real time — that's what made the difference. Highly recommended if you're looking to move fast and..."
"The extremely high quality of outputs with fast turn around times and availability of team at short notice has been perfect for our requirements"
"The old website confused people about what we actually do, but post-launch, that sort of negative feedback has completely stopped. We received a lot of positive feedback on the professionalism and the design. Our previous contact page received maybe one or two hits per week, if that. After the launch..."
"We went from people saying "I have no idea what you're doing" to immediately feeling credible and put together. What If took what was in our heads and made it real, even when we couldn't fully articulate it ourselves."
"We knew it was time to reset, sharpen our focus, and build a foundation for the next stage of growth. The new website was a big part of that. What If understood the vision, spoke our design language, and actually delivered. Anyone working with them should know it's a great..."
"The extremely high quality of outputs with fast turn around times and availability of team at short notice has been perfect for our requirements"
"They very quickly understood the kind of messaging that was important to us and how to translate that into a compelling visual experience. I can't recommend them enough!"
"The team at What if Design was nimble, thoughtful and flexible. Their design process forced us to reflect and rethink our corporate strategy. They brought the company messaging to the forefront and accurately translated our vision to creatively visualize our deeply scientific work."
"What If’s team did a great job learning our technology on a razor-tight deadline. They helped transform our complex interconnection process into clear, resonant visuals and messaging for both technical and non-technical audiences."
"What if Design's leadership on our brand redesign was a dream. Their team worked as an extension of our mission, embodied our values, and then expanded upon our vision with ease. Our static, version 101 website was transformed into a full brand identity - professional, creative, and human."
"Before What If, we were relying on developers for design work — it was slow and clunky. From day one, the What If team understood exactly what we were building and came with proactive ideas to improve the user flow and features, not just execute on a brief. The ease..."
"They spoke our language from day one, delivered on every commitment, and never missed a deadline. Web traffic quintupled in our first week after launch, but more than the numbers, we went from a website we wanted to hide to one we're genuinely proud to show every new stakeholder. What..."
"Working with What If Design felt like a true collaboration — flexible, responsive, and always ready to meet us where we were. Even with our ideas that weren't fully formed, they delivered a strong brand and pitch deck to show up confidently with investors and partners. That kind of adaptability..."
"I’ve worked with a lot of agencies over the years: brand, web, comms, you name it. Every project has its own vibe, its own momentum (or lack thereof), and its own set of hurdles.But it’s rare to find a team that just gets it... the tech, the market, the nuance...while..."
"Working with the What if Design team has been an exceptional experience. Their attention to detail and creativity exceeded our expectations. Their expert guidance was comprehensive through every aspect of the project, from aesthetics to crafting compelling copy. Their efficiency and professionalism were evident in every interaction and team's kind..."
"As a team of one, I needed partners who could match our pace. What If delivered on that completely. The speed of turnaround, the quick review cycles, the ability to iterate in near real time — that's what made the difference. Highly recommended if you're looking to move fast and..."
"The extremely high quality of outputs with fast turn around times and availability of team at short notice has been perfect for our requirements"
"The old website confused people about what we actually do, but post-launch, that sort of negative feedback has completely stopped. We received a lot of positive feedback on the professionalism and the design. Our previous contact page received maybe one or two hits per week, if that. After the launch..."
"We went from people saying "I have no idea what you're doing" to immediately feeling credible and put together. What If took what was in our heads and made it real, even when we couldn't fully articulate it ourselves."
"We knew it was time to reset, sharpen our focus, and build a foundation for the next stage of growth. The new website was a big part of that. What If understood the vision, spoke our design language, and actually delivered. Anyone working with them should know it's a great..."
We bring a unique combination of research expertise and rapid execution to every project.
Academic-level research methodology applied with startup speed, delivering actionable insights in days instead of weeks.
Global research capabilities across time zones, enabling efficient recruitment and testing with diverse user populations worldwide.
Clear, prioritized recommendations that translate directly into design and development tasks, not just theoretical reports.
Senior-level UX research expertise without the overhead of in-house research specialists, while maintaining the quality standards of top-tier research firms.
Design strategists with deep experience in user-centered research.
Akhila is the co-founder and lead strategist at What if Design. She helps climate tech companies turn complex science into brands and websites that close funding and partnerships. She has worked with teams backed by the US Department of Energy, ARPA-E, leading climate VCs across carbon capture, grid interconnection, and green hydrogen, contributing to over $105M raised. Founders trust her because she learns the science and market before designing, and translates what they build visually for effective communication.
Tejas is the co-founder and product UX lead at What if Design. He leads product and UX for software companies, designing for adoption, retention, and the metrics that drive growth. His work spans battery management systems, fleet platforms, and ESG tools, plus enterprise software for the Ministry of Health of Saudi Arabia. Founders trust him because he treats every screen as a business decision, not just a design problem.
Research timelines vary based on scope and methodology. We work in agile sprints to deliver insights quickly while maintaining research rigor.
Talk to our research experts to discuss your project goals and get a customized research plan.
Share your research goals and challenges and we'll put together a customized research plan and timeline.
You can also send us a quick email at team@whatifdesign.in.
You can also send us a quick email at team@whatifdesign.in.
